Sales and support are the two pillars of any growing business, and effectively managing them is crucial to building lasting customer relationships.

In this 2-part webinar series, we’ll show you how Frappe CRM and Frappe Helpdesk work together to help you capture leads, close deals, and support customers efficiently.

Part 2: Frappe Helpdesk

Frappe Helpdesk is a modern, open-source support tool that helps your team manage tickets, set SLAs, and resolve issues efficiently – all while keeping your customers in the loop. Join us to learn how you can deliver faster, more reliable support without the complexity of traditional tools. For part 1, check this link.

What will be covered?

• Getting Started: Set up your site, add agents, and assign roles
• Ticket Management: Create, track, and resolve customer issues across channels
• Customer & Agent Portals: Separate views to streamline conversations
• Assignment Rules: Auto-assign tickets based on rules and workload
• SLAs & Priorities: Track response/resolution times and handle urgent issues better
• Canned Responses: Use pre-written replies for faster communication
• Knowledge Base: Create and manage help articles to reduce repeat queries
• Q&A Session: Ask your questions and get answers from the product team

Why should you attend?

• See how Frappe Helpdesk simplifies support ticketing and workflows
• Explore automation, team performance tracking, and customer-facing tools
• Learn how to customize the system to match your support needs
• Understand the value of using an open-source alternative to Zoho Desk, Freshdesk, or Zendesk

Who should attend?

• Support teams looking to switch from Freshdesk, Zoho Desk, Zendesk, or any other tools
• Businesses that want to reduce ticket resolution time and improve CSAT
• Developers and partners exploring Helpdesk integrations and custom workflows
• Anyone interested in scalable, open-source support systems

Speakers

Ritvik Sardana – Product Engineer, Frappe Helpdesk

Michelle Alva – Director – Products, Frappe

When?

📆 Date: August 20, 2025

🕒 Time: 3:00 PM IST

📍 Join us on Zoom